Finally gain visibility to your exported interaction data with speed, security, and control.
CXVault is built on AWS with a security first architecture. Customer data remains in customer controlled storage environments while CXVault operates as a secure indexing and governed access layer for search, replay, download, transcription, redaction, and more.
Customer data never leaves customer controlled and customer encrypted environments, and CXVault does not store customer media.
Encryption in transit uses TLS 1.3, and AES256 encryption at rest is protected through customer controlled AWS KMS keys.
Scoped IAM roles and short lived credentials minimize exposure and enforce strict access boundaries.
CXVault is designed to support enterprise compliance frameworks including SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP, with formal certification pathways planned. The platform is built to provide a clear audit path with event logging and reporting expansion on the roadmap.
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